Freqently Asked Questions

We've prepared a list of the most common questions that we are asked. If the answer to your question isn't listed below, please Contact Us.
Allergen Statement
All products are processed in a facility that also processes wheat, milk, soy, peanuts, almonds, tree nuts and dairy. Please be advised that cross contamination may occur.
Are the MarshMallows vegan?
No unfortunately we have not been able to produce a satisfactory vegan MarshMallow, but we are working on it and hope to release one soon.
Do they contain artificial colours and flavours?

We use natural flavours. All ingredients are listed in the Details section for each flavour.

How long will the MarshMallows last?

To maintain freshness, your MarshMallows should be stored in a cool place. If unopened they will last for up to 3 months. After opening store them in an air tight container and eat within 3-4 days.

How long until I receive my order?
As we hand craft our MarshMallows in frequent small batches it may take a few days to dispatch large orders. Orders should be received within 3-7 days. If you need an order for a specific date just let us know – This email address is being protected from spambots. You need JavaScript enabled to view it..
How much does delivery cost?

We offer free delivery within New Zealand for orders over $50.00. Orders under $50 will incur a flat $7.00 delivery fee.

We don’t ship internationally or to P.O.Boxes.

Do you customise orders?
Yes, we are happy to talk to you about how we can customise our packs to be specific for your event or occasion, just contact us on: This email address is being protected from spambots. You need JavaScript enabled to view it..
What is your return policy?
If your MarshMallows delivery has been damaged in transit or our product is faulty please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we can provide a suitable solution.

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